Return and Refund Policy
At Ekshar, your satisfaction is our top priority. Every piece of jewellery undergoes a thorough quality check before dispatch to ensure you receive a product you’ll love. If you experience any issues with your purchase, we are here to help.
🔄 Returns
- Eligibility: Returns are strictly accepted only for damaged goods received upon delivery.
- Reporting Window: Any damage or issue must be reported within 72 hours of delivery.
- Proof Required: To report a damaged or missed item, please provide a clear unboxing video alongside photos of the damaged product when contacting us.
📧 support@eksharstore.com
📱 +91 7982307971
❌ Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Earrings
- Items bought during the sale or discount offers
- Products showing signs of use or damage
💰 Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
🔁 Exchanges
- We currently do not offer exchanges.
- You may return a damaged item and place a fresh order.
❗ Important Notes
- Ekshar is not responsible for delays caused by courier partners.
- Products sent back without prior approval will not be accepted.
📞 Need Assistance?
We’re happy to help:
📧 support@eksharstore.com
📱 +91 7982307971
✨ Every Ekshar piece is quality-checked before dispatch to ensure you receive jewellery you’ll love.